What is the difference between knowledge and wisdom? How does knowing this difference impact your sales and commission? Knowledge is knowing what to do, how to do it, and maybe even being able to do it. Wisdom is actually doing it. Wisdom is knowledge applied. You can...
All businesses are built on relationships – especially sales and service. You have to build relationship and trust with your customers. Their perception of you, your dealership, your service team comes from the strength of your relationship. Even if you make the...
What is the difference between talent and art? Talent you have naturally. Art, or skill, is only developed by hours and hours of beating on your craft. This is also called preparation and practice. Developing your skill maximizes your talent. “The separation of...
How to improve all your interactions with customers and coworkers. Powerful interactions with people, with your customers, start with good manners. When talking about manners, “Thank you” and “I appreciate you” are the most effective ways to...
There is a battle that rages in all of us. The battle is between ego and humility. We all fight it. Every. Single. Day. What is ego? How does ego affect us? What is humility? Ego is the natural self-centeredness and selfishness we are all born with. We all have it. It...
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