What is one of the easiest ways to build
relationship and rapport with your buyers?
Personalize your workspace.
Why does this work?
When customers see pictures of your kids or your pets, they often ask you
questions about them. When your customers ask you questions,
what they are really saying is:
“I have kids/pets too. Ask me about them.“
What buyers are really trying to do is tell you about themselves (by asking about you).
This helps you build relationship and rapport with your buyers. You build that comfort zone that helps your buyers feel more comfortable as you guide them through the Sales Process.
What are you doing to help your buyers reach out to you and establish that relationship?
What are you doing to help your customers feel comfortable
and know you are a person just like them?
What are you doing to become the person they go to whenever they need
a car or they need help with their car?
This is also called proactive training.
When learning a new skill, it helps to take notes and review those notes. To really cement your learning, tell someone else what you learned.
Every time you take time out to show someone else, you get something back.
You get better!
If you see someone struggling, help them. Show them a way to get better.
You will become more impactful at your job.
The more you give, the more you get.
Take on a mentality of abundance.
PS: Managers – You can supplement the Excellence Roadmap online training. Use your daily planners to facilitate discussions with your team about that day’s training videos. Pass out the weekly quizzes and review the answers with your team. It helps your team get better (and your knowledge also improves).
Reminder: The daily planners and quizzes are emailed to you each week. You can also find them on the Excellence Roadmap under Manager Accelerator – Resource Downloads.
Should you hold a car for a customer?
The short answer is no.
Holding a car is giving your customer the chance to shop around. Holding a car is not gaining a commitment from your customer to buy the car. Taking a check is the same thing. That check is actually meaningless.
What should you do instead?
Use your Today Trial Close to get a commitment to buy from your customer.
Take deposits when your customer cannot be there to pick up the car. Do not take holds thinking it is giving you some kind of commitment.
A hold is not a commitment at all.
*Make sure you know your dealership’s policy on holds and deposits.*
What does it mean to seek excellence professionally?
You know that to be excellent in any area of your life you have to focus on the
5 Areas of Personal Responsibility:
How can you seek excellence in your professional life?
Watch today’s video and learn the 7 Keys to Professional Success.
Define what excellence looks like for your job.
In any job you do, do it with excellence.
Why should you always give customers options but never give them advice?
Sometimes salespeople feel compelled to give their customers advice.
Giving advice can cost you deals and money.
When you give advice, you eliminate options.
If your customer is not sold on the advice, you make it impossible
for them to say “yes” to the thing you told them not to do.
Don’t give your customers advice, give them options.
What is the difference between knowledge and wisdom?
How does knowing this difference impact your sales and commission?
Knowledge is knowing what to do, how to do it, and maybe even being able to do it.
Wisdom is actually doing it.
You can have all of the knowledge in the world but not apply it. If you do not use the knowledge you have, you are shortcutting yourself and your career.
Sometimes this is harder to do than to say. But if you know how to do something and you know it is going to be a benefit (to you or to others), why not commit to doing it every day?
So, apply your knowledge today. Be wise.
Do you treat your friends and family different than you treat your other buyers?
Do you ever wonder why your family and friends go someplace else to buy their cars?
It’s because you do treat your friends and family different than you do other customers.
It’s easy to do. You already have relationship and trust. It’s easy to go from “Hello” to presenting numbers when a close friend or relative walks onto the lot.
Don’t shortchange them. Your friends, your family deserve more.
Walk them through the same Sales Process you go through with every buyer. They have the same three fears all buyers have. They need to feel comfortable saying “yes” to the car.
Treat your friends and family with the level of respect they deserve
and follow your Sales Process.
All businesses are built on relationships – especially sales and service.
You have to build relationship and trust with your customers. Their perception of you, your dealership, your service team comes from the strength of your relationship.
Even if you make the sale, if you do not build relationship, you are missing a huge opportunity.
Your goal is to sell more cars and to make a fair profit. But you also want to build a bank of Excited, Loyal, Lifetime Customers. To do that requires a relationship. A foundation for building relationships is active listening.
When you show interest in people, when you listen to them, they will automatically like you more. This is how you create the strong relationships that are essential to building your business.
Find out about your buyer’s motives. Find out their why (their motivation for buying the car).
Do this and you will establish a natural relationship that turns your buyers
into lifelong customers.
The options packages may make the car you are selling the best buy out there.
Every time you go out to sell a new car, you need to sell the value of the packaging and standard equipment. It shows the true value of the car.
Use your Value Story at the beginning of the Explore Step. It only takes a few minutes.
Use it every time to build value in the vehicle.
It helps your customers feel comfortable saying…
“Yes, this is the right car, the right buy, the right price. I’ll take it.”
How do you respond to your circumstances?
When things are bad, how you respond matters.
When things are good, how you respond matters.
Don’t let your circumstances, good or bad, determine who you are and where you are going. Often unplanned events cause a negative reaction.
Times of prosperity can cause an attitude of complacency and entitlement.
How you respond to your circumstances is critically important. Your daily habits determine how you respond.
Get up each and every day and decide who you are going to be that day.
Make these decisions daily. Take the right actions, day after day, regardless
if you are on top or if you are on the bottom. These are your habits.
Your response to both prosperity and scarcity are habits.
Your daily habits will sustain you during both.