CRM Scanners: How to Use Dealership CRM Without Killing Trust
Technology can be a great addition to your Sales Process. Learn to use CRM scanners in a way that enhances the Excellence Roadmap steps you walk your buyers through every day.
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7 Keys of Master Sales Consultants
Top performing salespeople all share similar traits. Here are the 7 keys that I’ve identified through more than 30 years of tracking (and training) the best of the best.
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Handling Upset Customers, Part 4
On today’s Seek Excellence, we’re continuing our series
on turning frustrated customers, or buyers into Excited, Loyal, Lifetime Customers.Today we’re focusing on the Reassurance you must give your customer and concluding the series
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Gross PVR
Gross is not the enemy of volume. And volume is not the enemy of gross. The enemy of gross and volume, is not following your process.
In today’s sales tip, we uncover some thinking that can lead to lost deals, lost gross profit and loss of satisfied customers.
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Proverbs Challenge, Part 1
Let’s talk about your most valuable asset. There’s an asset far greater, and far more powerful in your life than money or time. And that is your thinking.
The way you think determines what you do. You can cultivate your thinking through practice and repetition. We show you how.
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Personal Strength
Martin Luther King’s famously said, “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but when he, where he stands at times of challenge and controversy.”
Today we’re talking about your personal strength – not only in times of challenge and adversity but also in times of prosperity.
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The Depth of Your Convictions
Automotive Sales Coach and the Excellence Roadmap teaches you what to do, why to do it, and how to do it well. You know these are proven principles that apply to your sales career and to your life.
Today, I dive deeper into the importance of your why. What is your why? And why is it important?
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The Vision Process For Lasting Improvement
“Within me burns a flame which has been passed from generations uncounted and its heat is a constant irritation to my spirit to become better than I am, and I will.”-Og Mandino – The Greatest Salesman In The World Each year around the holidays we focus on some of the more important things in our…
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What’s Your Best Price?
“What’s your best price on that red one?” Customers ask questions like this on the lot and on the phone every day. It’s almost always asked before they’ve driven the car, or even know if they’re really interested in it. It’s not technically an objection, but the question comes from fear. It’s designed to put…
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