Do you want to become a master sales consultant?If so, learn these principles that drive excellence & performance. During my 30+ years in this business, I’ve learned that top performing salespeople all share similar traits. There are 7 keys that I’ve...
Today we wrap up our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Remember, customers are upset because of poor communication, time, &/or money. Keys to overcoming your customer’s frustration: AttitudeActive...
The power of the principle of reciprocity. The principles that drive performance and excellence have always existed. It’s our job to understand and implement them to benefit our customers, our dealership, and ourselves. The Power of Reciprocity:Whenever you do...
CEI & CSI Your CEI / CSI scores are extremely important to your dealership. It impacts how your manufacturers incentivize the dealership. However, these scores rarely give a true picture of your buyer’s satisfaction. The true measure of buyer satisfaction is...
Gross PVRGross Per Vehicle Retail Why is it important?How does it impact your paycheck?Should gross PVR be consistent or fluctuate? Gross PVR is important because as a tracking metric it tells you: If you’re following the Sales Process.How well inventory is...
Protect Your Most Valuable Asset – Your Thinking Today starts a four-week series. Today begins a 31-day challenge. Take this challenge and you will learn how just 3 minutes a day will change the way you think. So, what is the challenge? It is the Proverbs...
Convert More of Your Phone and Email Leads to Profitable Sales
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Add 10 more deals this month - $30k Gross
Simple 3 Minute Move Will Add $30k Gross This Month
