There is power in trust and relationship. To stand out to your customers, you have to connect with them. There is power in establishing a common bond with your buyers.(This works for both the seller and the buyer.) In your Excellence Roadmap training, Sale One, Sell...
Control your mindset & attitude today by positively and powerfully choosing what you listen to. Whatever you put into your brain comes out emotionally, verbally. We are all highly influenced by what we consume – music, social media, news, books, TV. What...
Today we wrap up our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Remember, customers are upset because of poor communication, time, &/or money. Keys to overcoming your customer’s frustration: AttitudeActive...
Why is important to know your customer’s why? The why is the fuel that drives actions. The why is the motivation. Their why is everything. The why drives your buyer’s actions. When you find our their why, it also gives you insight into the who (family,...
We’re continuing our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Today we are discussing two critical skills: active listening and empathy. You are the key ingredient in turning upset customers into lifetime customers....
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