The Greatest Salesman in the World by Og Mandino is one of the most influential books that, for over 20 years now, has positively impacted my career and my life. I’ve written about this many times. As a matter of fact, I did a series of blog posts covering each...
Control your mindset & attitude today by positively and powerfully choosing what you listen to. Whatever you put into your brain comes out emotionally, verbally. We are all highly influenced by what we consume – music, social media, news, books, TV. What...
Today we wrap up our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Remember, customers are upset because of poor communication, time, &/or money. Keys to overcoming your customer’s frustration: AttitudeActive...
We’re continuing our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Today we are discussing two critical skills: active listening and empathy. You are the key ingredient in turning upset customers into lifetime customers....
How do you turn an upset, frustrated customer into an Excited, Loyal, Lifetime Customer? Today, we’re continuing our four-part series designed to teach you how to do just that. Understanding your buyers & their frustrations and the importance of getting your...
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