We are all dependent on each other. Every department. Every person. So, how do you make things better? How can you inspire positive change? Take responsibility.Be the change you want to see.Examine all people, most of all yourself. You cannot expect others to change...
Are you a dealership ambassador? What does that even mean? It means you take responsibility for every customer – even if they are not your buyer. It means you own every single interaction with every person who walks onto your lot. Always ask: “What can I...
What is the difference between an objection and a condition? Objection – Any reason for not moving forward with the deal (usually a fear that can be overcome). Condition – Something that is absolutely required to move the deal forward. The Trial Close, in...
Turn service customers into your customers. How do you turn a service customer into a sales lead?Start with a good welcome question:”How are you doing today?”Keep asking good questions:”What kind of car do you have?””What service is being...
In today’s world, it often seems like no one is really paying attention – that no one is really listening. I’m always trying to learn and pick up ways of saying things and I heard someone say this recently, “Attention is the rarest and purest...
