Curiosity Closes Car Sales
Curiosity, integrity, and creativity are three traits of successful salespeople. In today’s Seek Excellence, we are focusing on curiosity and why it is so important.
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The Car is the Star
During your Sales Process, especially during negotiation, remember the car is the star. Sell the features, advantages, and benefits. Most importantly, sell what these things mean to your buyer.
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A Great Influence
Today’s Seek Excellence is about one of the biggest influences on my life and career – The Greatest Salesman in the World by Og Mandino. It’s a book I’ve studied for over 20 years. Reading and studying this book will make an enormous impact on your life and your career.
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Dealer Trades: How to Reduce Them, Present Them, and Protect Your Gross
Dealer trades. Love them or hate them, we often create them.
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Building Rapport With Car Buyers: How Trust Closes More Deals
There is power in trust and relationship. To stand out to your customers, you have to connect with them. Today’s Sales Tip looks at the power of relationship.
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What Are You Listening To?
The Seek Excellence series is designed to help all of us become better today than we were yesterday. Why is what you listen ti important? What you choose to put into your mind determines your thoughts, attitude, and, ultimately, your results.
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Handling Upset Customers, Part 4
On today’s Seek Excellence, we’re continuing our series
on turning frustrated customers, or buyers into Excited, Loyal, Lifetime Customers.Today we’re focusing on the Reassurance you must give your customer and concluding the series
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Why Customers Buy: How Knowing the “Why” Closes More Car Deals
Why is it important to “know the why”? The why is the fuel that drives actions. It’s the motivation.
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Handling Upset Customers, Part 3
In today’s Seek Excellence, we talk about active listening as a way to let our frustrated buyers feel heard and feel like they have influenced us. If we want to turn a frustrated customer into a Loyal, Lifetime Customer it starts with understanding. Active listening is key to understanding your buyers. We also talk about empathy. Empathy says I hear you. I understand you. I know how you feel.
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What to Do When You Don’t Have the Car the Customer Wants
Sales is about integrity, curiosity, and creativity. Today, we’re talking about creativity. Knowing how to creatively solve problems keeps your buyers moving through the Sales Process.
