The Power of Empathy

As a sales trainer, I teach that empathy is the key to overcoming fears and objections from customers. But empathy is also important in all areas of our lives, not just sales. Empathy is different from sympathy. Sympathy means you agree with someone, but empathy means...

What is Humility?

What do you think of when you hear the word humility? So many people think of humility as weakness, as meekness, as not standing up for yourself. Humility is actually powerful – with humility comes great power. Humility means you know you’re really good...

Clerks v. Closers

What is the difference between a clerk and a closer? One of the key differences is how you respond to your buyer’s questions. You know all buyers have questions. Do you quickly answer the question being asked, or do you use the questions to create conversations...

Feel, Felt, Found

Communication is key in all relationships. Feel, Felt, Found. This is a technique based on the principle of seeking first to understand before trying to be understood. It is a way to communicate with the people in your life, personally and professionally, inside of...

EMI Saves You Time

Complete a closing EMI with every buyer. It saves time, for both managers and consultants, and makes you more money. The EMI, Early Manager Introduction, is when a manager goes in right before you work numbers with your buyer. The few minutes a closing EMI takes saves...