Is Competition Healthy?
Is competition healthy? It can be. When you use competition to drive your best self it can produce amazing results. Today’s Seek Excellence encourages you to be in competition with your last, best effort.
ASC Video Series
Seek Excellence
The flagship video series on building a culture of excellence — mindset, habits, and the standards that separate top producers from the pack. Binge the collection below.
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Examine Your Thinking: The Dealership Leadership Mindset That Decides What Your Team Becomes
Does your current thinking deliver the results you want out of life? Today’s Seek Excellence both challenges you and gives you the opportunity to examine your thinking and how it impacts your life and career.
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7 Keys of Master Sales Consultants
Top performing salespeople all share similar traits. Here are the 7 keys that I’ve identified through more than 30 years of tracking (and training) the best of the best.
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Are You A Good Customer?
Are you a good customer? Why does that matter? The better customer you are, the better customers you attract. Today, David talks about how to be a good customer, and why it is important.
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Curiosity Closes Car Sales
Curiosity, integrity, and creativity are three traits of successful salespeople. In today’s Seek Excellence, we are focusing on curiosity and why it is so important.
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A Great Influence
Today’s Seek Excellence is about one of the biggest influences on my life and career – The Greatest Salesman in the World by Og Mandino. It’s a book I’ve studied for over 20 years. Reading and studying this book will make an enormous impact on your life and your career.
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What Are You Listening To?
The Seek Excellence series is designed to help all of us become better today than we were yesterday. Why is what you listen ti important? What you choose to put into your mind determines your thoughts, attitude, and, ultimately, your results.
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Handling Upset Customers, Part 4
On today’s Seek Excellence, we’re continuing our series
on turning frustrated customers, or buyers into Excited, Loyal, Lifetime Customers.Today we’re focusing on the Reassurance you must give your customer and concluding the series
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Handling Upset Customers, Part 3
In today’s Seek Excellence, we talk about active listening as a way to let our frustrated buyers feel heard and feel like they have influenced us. If we want to turn a frustrated customer into a Loyal, Lifetime Customer it starts with understanding. Active listening is key to understanding your buyers. We also talk about empathy. Empathy says I hear you. I understand you. I know how you feel.
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Handling Upset Customers, Part 2
How do we take upset buyers, frustrated customers, and turn them into Excited, Loyal, Lifetime Customers?
Today we want to continue understanding this frustrated buyer. And we said the first thing we know is they talk non-truths.
We’re also going to learn that we need to see through buyers’ frustrations and look into the heart of a person who’s good and is reasonable.
