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Frustration happens when expectations aren’t met. In this series of videos, we’re going to talk about upset customers.
We all go through it. Especially those of us in service. We have people that come in that take an attitude with us. How we handle these people determine if they become an Excited, Loyal, Lifetime Customer or not.
We’re going to help you handle these situations as well as possible to win a customer for life.
Knowledge vs Wisdom
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The Power of Self Talk
What you tell yourself has a powerful impact on your life. Whether it’s positive or negative, what you believe will shape your actions and ultimately, your success.
Four Questions of the Counter Offer
Today’s sales tip is going to help you sell more cars. In fact, all our tips and all our training on the excellence roadmap is designed to help you close a higher percentage of your deals, hold on to a fair profit, and do it in a way that creates an excited, loyal, lifetime customer, and a way that you can be proud.
So many times a customer says they want something and we decide we can’t give them to them.
I’m going to give you four questions you can internalize to help you turn this around and close this deal today.
Excellence In Sales & Life, A Proven Path
Wanting to learn, wanting to get better is a life-long commitment. In today’s Seek Excellence, we look at a proven path to excellence in sales and in life.
Morning Routine
Today’s Seek Excellence is from the Ask The Coach File… One question I get all the time is “What do you do in the morning?”
A lot of people know I get up at 5:00 AM most days. I couldn’t live without my morning routine. I honestly believe that this gives me powerful living. And people ask me all the time, how do you stay like that? How are you so up all the time? Positive. And driven. And energized? But how do you do that? That’s not natural.
It’s not natural, or automatic. Nothing great ever just happens. I want to be like that and I pursue that through good habits.
Where did I get the good habits? I stole them. You can steal these habits now. Watch today’s video.