Mandino’s Scroll Six – Today, I Will Be Master of My Emotions

How do we take upset buyers, frustrated customers, and turn them into Excited, Loyal, Lifetime Customers?

Today we want to continue understanding this frustrated buyer. And we said the first thing we know is they talk non-truths.

We’re also going to learn that we need to see through buyers’ frustrations and look into the heart of a person who’s good and is reasonable.

What does packing your lunch have to do with your success? Watch today’s Seek Excellence and find out.

Today on Seek Excellence, we talk about principles.

Principles are natural laws that govern mankind. And principles determine what happens.

If you are focused on improving your results, I suggest you want to become very interested in studying and applying principles.

Watch today’s video to learn more.

Today we’re going to talk about something we talk about all the time because it’s that important. Personal responsibility.

Real growth happens when we take personal responsibility for the things in our lives that we can control.

Today, we’re talking about the difference between sympathy and empathy.

People come to you all the time and they’re going to share negative things in their life, and what they’re really looking for agreement from us.

It’s important for your own goals that you don’t get ‘roped in’ to everyone else’s situation. Here’s how you can listen and be a good friend without getting drawn into situations that take you further from your goals.