Are you a dealership ambassador?
What does that even mean?
It means you take responsibility for every customer – even if they are not your buyer.
It means you own every single interaction with every person who walks onto your lot.
If a customer calls or comes into the showroom and it is ‘their’ consultant’s day off,
(they are out to lunch, in training, whatever), take care of that customer!
Step up your game. Be a benefit to the customer and to each other.
Always look for ways to take care of the customer in front of you.
Nothing is good or bad until it is compared to something else.
How you draw comparisons, what you use as your benchmark, is extremely important.
We are always comparing ourselves to someone else.
It’s hard to not make these comparisons.
Let me tell you something, these comparisons do NOT measure excellence.
Start asking yourself…
Am I pursuing excellence?
Am I working with excellence?
Start internalizing who you are. Start comparing who you are now to who you want to become.
If you’re pursuing excellence every day, if you’re working to become better today than you were yesterday, that’s the comparison you need to make.
Your attitude is contagious.
How do you cultivate an attitude of gratitude?
How do you form an attitude of gratitude?
Gratitude is not a natural human state. You have to work at it.
You have to put gratitude in your mind every day.
One of the easiest ways to do this is to write down 3 things you are thankful for every day.
That might sound simple, but do this, every day, and you’ll be amazed at how your outlook on life changes. How your attitude improves when you become grateful for what you have.
Take a minute. Look around at your life. You are blessed. You have so much to be thankful for.
Count what you are thankful for and you will take on an attitude of gratitude.
Remember: Your attitude is contagious.
Invest in yourself.
Invest in yourself for success.
How do you invest in yourself? It’s simple, but it’s not easy.
You have to do the work. You have to take purposeful action.
Do you know that spending as little as 15 minutes a day investing in yourself
can produce huge rewards?
There are five areas of your life to use as measurements to become better –
professional, relational, physical, mental, spiritual.
Questions to ask yourself:
Take responsibility for yourself.
Take responsibility for your knowledge, skill, action, and attitude.
Spend 15 minutes a day, every day, working to become better in these five areas.
Do you sometimes make assumptions?
Do you sometimes attack without knowing the whole story?
What would happen if you first asked questions? If you got the whole story before making assumptions?
When you go to people first seeking to understand them, most people come clean and tell you the truth.
If you shoot first, nobody wins.
If you ask questions and get all of the information first, everybody wins.
Your expectations create your reality.
Expect a lot, get a lot.
Expect little, get little.
The first pillar of leadership is to lead by example.
The second pillar of leadership is to set clear and high expectations.
As a leader, you set clear and high expectations for others.
What kind of expectations do you set for yourself?
Are you setting clear and high expectations for your life?
Are you asking yourself if you are living life to its fullest?
Are you living to your values?
Set clear and high expectations for yourself and you will live abundantly.
In today’s world, it often seems like no one is really paying attention – that no one is really listening.
I’m always trying to learn and pick up ways of saying things and I heard someone say this recently, “Attention is the rarest and purest form of generosity.”
Let’s talk about that today because it’s really important to understand and practice this habit of paying attention.
People that are paying attention ask good, clarifying questions because they are giving you the generosity of their attention (to truly understand and be a benefit to you).
What distracts you from paying attention?
What does distraction cost you?
What distractions can you eliminate?
If you love and care about people and if you love and care about your job, give your attention to what you are working on and the people you are working with.
This is also called proactive training.
When learning a new skill, it helps to take notes and review those notes. To really cement your learning, tell someone else what you learned.
Every time you take time out to show someone else, you get something back.
You get better!
If you see someone struggling, help them. Show them a way to get better.
You will become more impactful at your job.
The more you give, the more you get.
Take on a mentality of abundance.
PS: Managers – You can supplement the Excellence Roadmap online training. Use your daily planners to facilitate discussions with your team about that day’s training videos. Pass out the weekly quizzes and review the answers with your team. It helps your team get better (and your knowledge also improves).
Reminder: The daily planners and quizzes are emailed to you each week. You can also find them on the Excellence Roadmap under Manager Accelerator – Resource Downloads.
What does it mean to seek excellence professionally?
You know that to be excellent in any area of your life you have to focus on the
5 Areas of Personal Responsibility:
How can you seek excellence in your professional life?
Watch today’s video and learn the 7 Keys to Professional Success.
Define what excellence looks like for your job.
In any job you do, do it with excellence.
What is the difference between knowledge and wisdom?
How does knowing this difference impact your sales and commission?
Knowledge is knowing what to do, how to do it, and maybe even being able to do it.
Wisdom is actually doing it.
You can have all of the knowledge in the world but not apply it. If you do not use the knowledge you have, you are shortcutting yourself and your career.
Sometimes this is harder to do than to say. But if you know how to do something and you know it is going to be a benefit (to you or to others), why not commit to doing it every day?
So, apply your knowledge today. Be wise.