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Category Archives for Seek Excellence

Sympathy vs. Empathy

What is the difference between sympathy and empathy?


Why & how does one move the sale forward and help you close more deals and the other often derails the sale?

Sympathy – Agreeing with somebody’s situation. It says “you’re right“.

Empathy – Understanding and sharing the feelings of another. It says “I hear and understand you“, “I know how you feel“.

You can, and should, show empathy to people
even if you don’t sympathize with them.

In sales, empathy makes your buyers feel heard and understood. It helps you move the sale forward and close more deals.

On the other hand, sympathy often has you agreeing with something that sets the buyer’s mind and expectations on a wrong path that can derail the sale.

Good Selling!

The Power of Appreciation

Appreciation is powerful.
Showing appreciation to others is even more powerful.

Why is it so powerful?
When you focus on what is right, what’s wrong begins to shrink.
When you focus on what’s right, you live with more joy, more power.
You have and experience the peace and satisfaction you’re looking for.

When you show appreciation for others:

  • It has to be real.
  • You have to be specific.
  • Let the person know how what they do makes you feel.
  • Let them know the difference it makes in your life.

As part of your daily morning routine:

  • Write 3 things you are thankful for.
  • Write down the name of someone you appreciate.
  • Tell them that day why you appreciate them.
  • Let them know the difference they make in your life.

Showing appreciation to others strengthens you and strengthens them.

How can you show appreciation today?

Good Selling!

The Power of Personal Responsibility

Are you taking personal responsibility for your life
or are you blaming others?

You can’t control what other people do.
You can control what you do.

You’re responsible for your:

  • Attitude
  • Knowledge
  • Skills
  • Actions
  • Results

Ultimately, who’s the decider in your life? You are.

Real growth starts when we realize that not everything is fair,
not everything is equal, not everything is right.

Real growth happens when we take personal responsibility for the things,
all the things, in our lives that we can control.

You deserve to be better today than you were yesterday.

You deserve to live with excellence.

Good Selling!

Are You A Leader Or A Follower?

You have the ability to be a leader and to lead with excellence.

Look at the following definitions for a leader and a follower. Ask yourself which definition describes you best. Personally. Professionally.

Leader:
Someone who is internally motivated. Their need to be excellent drives them. A leader is not easily swayed from doing the right thing and looks for ways to be part of the solution. Takes responsibility for their own actions.

Follower:
Someone who is externally motivated. They depend on someone else for their daily motivation. A follower normally only acts when being watched by others. Blames others or circumstances for their actions.

Now, ask yourself, who do I want to be?

Every one of us has the capacity to be a leader.

Good Selling!

Lombardi 5

If you want to be excellent, in everything you do, you need to study the principles that drive excellence.

Vince Lombardi is widely known as one of the greatest coaches who ever lived.

If you want to win and want to win more often,
you (& your team) must know exactly what to do to win.

You need to know:

  • What to do
  • Why to do it
  • How to do it
  • Practice until you can do it
  • Do it

This is a success formula for everyone & for everything you do.

You can use this simple formula throughout your life, personally & professionally,
to get the results you want to get.

Good Selling!

Joy, Peace, & Satisfaction

You can learn to live with abundance.

You can have that joy, peace, and satisfaction in your life. But, it’s not always found in dealerships or on sales floors, right?

How can you live with joy, peace, and satisfaction?
It’s a simple path, really.

It’s self-approved conduct fed by the daily pursuit of excellence.

How do you know if you have it?

When you look at yourself and have a healthy pride knowing you are doing a good job, you have it.

When you are engaged in becoming better today than you were yesterday, you have it.

When you are proud of the actions you are taking to take control of yourself and your career, you have it.

When you take personal responsibility for your attitude, knowledge, skills, and actions, you have it.

When you are pursuing your best self, you have it.

We all want to be so effective we are a benefit to others.
When you work with excellence, you are a benefit to others.

Good Selling!

Morning Routine

I get asked all of the time…
What do you do in the morning?

When you build good habits, you thrive.

Every morning I follow the same routine.

My morning routine allows me to drive my day. I define what I want to accomplish and the tasks I need to complete to accomplish my goals.

Does your morning routine support great habits?

Does it prepare you to win today and every day?

Nothing great ever just happens – you have to pursue it through great habits.

Good Selling!

Proverbs Challenge, Part 4

Today we wrap up our Proverbs series with two videos.

How are you doing with the Proverbs Challenge?

This series has been all about your thinking – the way you see things, your knowledge, your attitude.

The quality of your thinking determines the quality of your life.

Your 15 minutes of daily preparation is the key to winning,- today & every day.

So, how are you doing with the Proverbs Challenge?
Are you reading one chapter a day?
Are you choosing a verse from that chapter to reflect on each day?

Today’s first video is from a Proverb I love. I quote it all the time…
In fact, King Solomon was the first one to say buyers are liars.

It’s no good. It’s no good says the buyer then goes and boasts about his purchase.

Proverbs 20:14

It’s no good” is simply the protection mechanism your buyer uses to make sure
they are not taken advantage of.

Every department in your dealership needs to know that buyers exaggerate all the time (to protect themselves).

In today’s second video, we look at how we are all responsible for each other.

Let the people around you know they can be better.
Lift each other up.
Help point each other in the right direction

Like iron sharpens iron, one man sharpens another.

Proverbs 27:17

We owe it to each other. Don’t we? Not to judge each other.
We owe it to each other to encourage and help each other to be better
today than we were yesterday.

Remember, the Proverbs Challenge is designed to improve your thinking,
shape your actions, and create the results you want in life.

Good Selling!

Proverbs Challenge, Part 3

Discipline & Self Control

The power of your thinking in your life.

Your thinking drives your actions which gives you your results.

Continue the Proverbs Challenge. It will improve your thinking
(& your actions & your results).

How are you doing with this new habit?

If you haven’t started it yet, that’s ok.
Go ahead and start. Start today.

Today’s video focuses on the habits of discipline and self control

For 3,000 years, people have been growing from the wisdom found in Proverbs.

Are your habits strengthening or stealing from your life?

Continue your 31-day challenge.

Good Selling!

Proverbs Challenge, Part 2

Your thinking is your most valuable asset.

Your thinking drives your actions.
Your actions drive your results.

Proverbs is about living well, living with excellence.
When you live with excellence, you can be a benefit to others.
When you’re a benefit to others, you also benefit yourself.

The Proverbs Challenge is about changing your thinking.
Read one chapter in Proverbs every day, for 30 days.
Pick a verse to meditate on throughout your day.

It will change your life!

Nothing great ever just happens, does it?

If you want to become better, you must make a decision to become better,
and that decision must be followed by action.

Good Selling!

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