What is the difference between talent and art?
Talent you have naturally.
Art, or skill, is only developed by hours and hours of beating on your craft.
This is also called preparation and practice.
Developing your skill maximizes your talent.
What is Will Smith saying?
So many people rely on talent only. To be excellent in any area of your life, you need to develop your skill (which we call art). Developing your skill takes personal responsibility and practice.
I see this every day in my job as a sales trainer, a sales coach. I see it all the time, I see naturally gifted people – great work ethic, good with people, naturally gifted people selling a lot of cars and doing really well, and they lack the skill and the art that they should have. Why? they’re making money, they’re selling cars, they must be good.
Well, they’re talented, yes. But are they reaching their full potential?
You know what, it’s not good enough to make money and outsell and outperform others.
You have to focus on becoming your best self.
We say it this way on the Excellence Roadmap…
First, you have to learn the craft. You have to develop craft, and you have to practice that craft over and over until action and reactions become instinct. That becomes art.
Don’t waste your talent with a lack of preparation and practice.
Take personal responsibility for developing your talent into skill and art.
There is no shortcut to excellence.
How to improve all your interactions with customers and coworkers.
Powerful interactions with people, with your customers, start with good manners.
When talking about manners, “Thank you” and “I appreciate you” are the most effective ways to demonstrate great manners and build powerful interactions with people.
It really boils down to the simple things…please and thank you. When you walk up to someone, smile and ask them how they are. Treat people like they are people. Show them appreciation.
When you are with your customers, do you appreciate them? Of course you do. Let them know.
Your coworkers, do you appreciate them? Of course you do. Let them know.
Think about what you are saying. Your attitude and how you are saying it is affecting somebody else’s life.
Most of all, think about how it’s affecting your life. You know that good manners improve your experience. It makes you more purposeful, more positive. It gives you the joy, peace, and satisfaction that the pursuit of excellence brings.
Anything you value, you prioritize.
What we mean by seeking excellence physically:
Doing the things that matter to improve your overall health.
Your overall health has a big role in your life. If you are healthy, you have more energy and you can be more of a benefit to others.
Areas to seek excellence physically:
Exercise is necessary. Most people do not get the exercise they need to benefit their overall health.
Benefits of exercise:
– Stimulates your brain
– Improves your memory
– Makes you happier
– Helps you lose weight
– Improves muscles and bones
– Helps you relax
– Improves your quality of sleep
– Decreases pain
– Promotes a better sex life
“I don’t have the time.”
That’s the excuse people use all the time to not exercise. But, it’s just an excuse. How much time do you need? To reap the benefits of exercise, you do not need to make a huge time commitment. Just 10-15 minutes a day. That’s it.
It doesn’t matter how many times you have started and quit in the past. Make a commitment, right now, to start some form of exercise.
Seeking physical excellence requires that you move your body.
How big of a role does diet play in your life?
In my opinion, diet is everything. They say you are what you eat…it’s true.
Most people eat reactively when they are hungry. When you do this, you end up eating too much of the wrong foods.
Planning and preparing your food will change your overall health significantly.
Seeking excellence in terms of your diet means eating according to your values, not according to your cravings.
If you value your health, if you want to seek excellence physically, you need to make some decisions. You need to take some action.
Your attitude is everything.
Your attitude dictates what you do, how well you do it, and how it is received by customers.
Protect your attitude.
You know your attitude is under assault all the time. Business is not always great.
Some days just suck.
Other people are not always terrific. People can be narcissistic and self-involved.
So, what’s the alternative?
You know, you always believe what you tell yourself. If you tell yourself something long enough, you believe it. Stop telling yourself negative things. Feed yourself positive things.
Start with this daily mantra:
Business is great. People are terrific. Life is wonderful.
Repeat it to yourself three times a day.
Say it to yourself every time you are tempted to complain about business or people.
There is a battle that rages in all of us.
The battle is between ego and humility.
We all fight it. Every. Single. Day.
What is ego?
How does ego affect us?
What is humility?
Ego is the natural self-centeredness and selfishness we are all born with. We all have it. It is a wrong view of yourself that says: “I am perfect. I am the best. I have no room to change.”
Ego is actually an incredible weakness.
Ego affects you because it keeps you from seeking excellence. It keeps you from seeking to become better today than you were yesterday.
The best of the best are always trying to get better. Someone who is ego-driven cannot admit to making mistakes.
Humility is an awesome power. Humility says: “I am pretty excellent, and all I want to do is
Humility gives us the ability to consider comfortable feedback, allows us to examine ourselves, and to seek improvement.
Humility is power and confidence.
How do you react when you are comfortably corrected?
Nothing great ever just happens. If you want to become a person of humility, you have to pursue it. We call that seeking excellence. You have to seek to become better today than you were yesterday.
Why is it important for you to be a good customer?
How will it impact you and your career?
You are in customer service. You might also be in sales. If you want good customers, you have to be a good customer.
It’s the principle of you reap what you sow.
The better the customer you are, the better the customers you will get.
How do you make sure you are a good customer?
Bonus tip: If you are asked to fill out a survey, do it.
Give your salesperson the perfect 10s you ask your customers
to give to you.
Becoming a better customer changes you.
These changes will be apparent when you are helping your customers.
Success is simple, not easy.
I’ve been studying success and excellence for decades – the theories, the principles, the thoughts, the steps. You can go back thousands of years to Solomon. You can look at what Steven Covey wrote over 20 years ago. You can read the latest best-seller.
They are essentially the same. The principles for success, the steps to achieve excellence, are universal. I really like how Truett Cathy, founder of Chick-Fil-A, breaks success into three simple steps.
The 3 Keys to Success:
Key 1: Desire and Drive
Your desire and drive are measured by your time and energy. You can’t just talk about it. You have to follow it up with action.
Are you spending the time and energy it takes to be excellent?
Key 2: Develop the Know-How
If you want to live with excellence, if you want to be a success in anything in life, you have to know how to be a success.
You learn how to be a success in any endeavor by studying success models. Find experts in that area, study what they do, and improve on it. Coach Vince Lombardi, in his Lombardi 5, describes it this way:
Key 3: Take Daily Action
Taking daily action is also called diligence. Your commitment to success cannot be driven by your feelings. You have to take action each and every day, regardless of how you feel.
Living with excellence is simple, not easy. If you apply these three keys to your profession, to any area of your life, you will become better and better. You will live with excellence and success. You will be a benefit to others.
You have to decide. Most people say they want success. Most people say they want to live with excellence. Most people want it, but they don’t want to work for it.
What about you?
Here’s my challenge to you…
Make the choice to seek excellence today. Make the choice to work for it.
What would change in your life if you made the daily decision to live with excellence?
It would probably be pretty great to live each day with excellence, to live a life of excellence. We can all agree on that, right?
So the question is…
What is excellence?
When I talk about excellence the definition I use is…
Excellence is a habit. Do your best every day and constantly strive to be better.
Excellence is personal. You cannot measure yourself against others to determine if you are living with excellence. Everyone is given a different set of gifts. You need to focus on being the best you can be.
Excellence is not perfection. Excellence is doing everything with your whole heart. You will have joy, peace, and satisfaction in life when you are pursuing your best self.
Excellence is a decision. To be excellent, you have to make the decision to pursue excellence. You have to make the decision to live with excellence. You have to make these decisions every day.
Watch today’s video to learn more about excellence.
Your thinking drives your actions which determines your results.
Today we’re concluding our series on The Greatest Salesman in the World by Og Mandino.
Each of the 10 scrolls is a five-minute read. You can use them as needed throughout your week. It’s an awesome way to make sure your thinking is where you want it to be.
“I will do the work the failure will not do. I will always raise my goals as soon as the last one is obtained.”Og Mandino
In order to be better today than you were yesterday, you have to do more today than you
did yesterday. Your life and what you do has the amazing capacity to ripple into so many peoples’ lives.
You choose what you do. What you do determines your value to and impact on others.
What do you choose?
Scroll Nine is a scroll of action. You have to make the daily decision to act.
Consistent action is what separates the awesome from the average.
Every day when you wake up, make the decision to act. This decision cannot happen once. It can’t happen once in a while. It has to happen day in and day out.
Excellence is found in the consistency of your daily decision to act.
We all live in a powerful,
huge universe. When you
pray and ask for guidance,
what you (what we all) want
is to do well, to live well, and
to be a benefit to others.
I hope you’ve enjoyed and found value in our journey through Og Mandino’s The Greatest Salesman in the World. I just want to leave you with the following…
Today we’re covering Scrolls Five, Six, and Seven. Remember, nothing great ever just happens. You have to make it happen. The results you want, excellent results, start with excellent thinking.
If you want to change your thinking and if you want to develop the thinking that drives excellent results, spend time daily reading and studying the principles in these scrolls.
What should you do with today?
What do you want to accomplish today?
If you want to make the most of today,
keep moving forward.
Avoid those killers of time that you already know.
Avoid people who are standing around talking about what they can’t accomplish
while you go out and accomplish it.
“How do I master my emotions so that each day I will be productive? For unless my mood is right the day will be a failure”Og Mandino
Excellence is not perfection.
Excellence is the pursuit of perfection.
In the pursuit of excellence, you will stumble (sometimes often). Not every day will be perfect.
Make a decision every day to take control of your emotions. Daily preparation, planning, and learning something new will help you prepare your emotions for the day.
Laughter is a powerful tool.
It helps you put things into
Laughter is one of life’s best gifts.
It will make you feel better
and make you more of a
benefit to others.
Stay tuned. Next week we wrap up our series on Og Mandino’s The Greatest Salesman in the World.