Why is it important for you to be a good customer?How will it impact you and your career? You are in customer service. You might also be in sales. If you want good customers, you have to be a good customer. It’s the principle of you reap what you sow. The better...
Sales is about curiosity. I know, this flies in the face of what most of today’s sales people do. How? When a buyer asks to drive a particular car, most salespeople respond with: “Great – Let me get the keys”. What does a curious salesperson...
The Greatest Salesman in the World by Og Mandino is one of the most influential books that, for over 20 years now, has positively impacted my career and my life. I’ve written about this many times. As a matter of fact, I did a series of blog posts covering each...
Control your mindset & attitude today by positively and powerfully choosing what you listen to. Whatever you put into your brain comes out emotionally, verbally. We are all highly influenced by what we consume – music, social media, news, books, TV. What...
Today we wrap up our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Remember, customers are upset because of poor communication, time, &/or money. Keys to overcoming your customer’s frustration: AttitudeActive...
We’re continuing our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Today we are discussing two critical skills: active listening and empathy. You are the key ingredient in turning upset customers into lifetime customers....
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