Building a dealership culture people do not want to leave — standards, accountability, and the environment where excellence becomes automatic.
TL;DR: Most dealership training fails for one specific reason. It’s built as an event, not a habit. A two-day workshop or motivational speaker can’t beat 90 days of old patterns. The training that actually works runs daily, gets reinforced by managers, and connects to the rhythm of the store. Three rules separate training that sticks…
Even when your first impulse is to downplay problems and hope they go away, they never do. You’ll get surprising value from running toward problems when they arise.
Running towards problems is always better than running away from them. Today’s Sales Tip teaches you why.
The power of reciprocity…Whatever you do for someone else, they want to repay you for or do for you.
Today’s Sales Tip focuses on the power of reciprocity in your life and career.
Your personal and overall CEI, or CSI score is extremely important to your dealership. It’s extremely important to the way that manufacturers are incentivizing your dealership today.
I’m going to give you two tips today on this.
People are more connected now than they have ever been. At the same time, they are more alone than ever.
Your buyer wants to be known. Watch today’s Sales Tip to see how you can leverage that to greater sales success.
All of us, all departments – sales, service, BDC, administration – depend on each other.
Today’s video focuses on how to make things better. You can start by being the person who makes the positive change.
There’s an old saying that says this, nothing’s good or bad till compared to something else.
how we draw comparisons and what we use as a benchmark, in other words, the standard for comparisons, is extremely important.
In today’s Seek Excellence, we talk about how this applies to all areas of your life, including your work
life.
When you take a minute and you look around your life, we’re blessed. Aren’t we?
We have so much to be thankful for. And when we slow down, and we count the things we’re thankful for, we take on an attitude of gratitude.
For today’s sales tip, let’s talk about your service team and your support staff. How well do you know them? And do you spend any time with them?
Things are going to happen and you need your team. In today’s video we discuss how working with excellence will help you build teamwork, synergy and greater satisfaction for everyone.
Today we’re going to talk about selling to your friends and your relatives, your circle of influence.
This can be a huge source of business, but for many of us, it doesn’t work out that way. Let’s talk about some lessons I’ve learned over the years in today’s Sales Tip
Setting the new standard. Where culture wins, systems scale, and excellence becomes automatic.
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