Your attitude is everything.
Your attitude dictates what you do, how well you do it, and how it is received by customers.
Protect your attitude.
You know your attitude is under assault all the time. Business is not always great.
Some days just suck.
Other people are not always terrific. People can be narcissistic and self-involved.
So, what’s the alternative?
You know, you always believe what you tell yourself. If you tell yourself something long enough, you believe it. Stop telling yourself negative things. Feed yourself positive things.
Start with this daily mantra:
Business is great. People are terrific. Life is wonderful.
Repeat it to yourself three times a day.
Say it to yourself every time you are tempted to complain about business or people.