Blog
Customer Satisfaction Scores
CEI & CSI Your CEI / CSI scores are extremely important to your dealership. It impacts how your manufacturers incentivize the dealership. However, these scores rarely give a true picture of your buyer's satisfaction. The true measure of buyer satisfaction is...
Morning Routine
I get asked all of the time..."What do you do in the morning?" https://youtu.be/uptcSJkG_BY When you build good habits, you thrive. Every morning I follow the same routine. My morning routine allows me to drive my day. I define what I want to accomplish and the tasks...
Set Goals To Win
Goals are important. You have to have a target to hit. And, goals are, for the most part, arbitrary. You define them. So, how do you set goals to win? You first need to define your goals.- What are your goals for the year?- What are your goals for the month? However,...
Proverbs Challenge, Part 4
Today we wrap up our Proverbs series with two videos. How are you doing with the Proverbs Challenge? This series has been all about your thinking - the way you see things, your knowledge, your attitude. The quality of your thinking determines the quality of your life....
Love The One You’re With
Focus. Attention. Good Questions. Active Listening. A lot of times when you are with your buyer, you're thinking about your next buyer, your next appointment, your next customer. A lot of times you are not fully engaged with the person in front of you. Remember: What...
Proverbs Challenge, Part 3
Discipline & Self Control The power of your thinking in your life. Your thinking drives your actions which gives you your results. Continue the Proverbs Challenge. It will improve your thinking (& your actions & your results). How are you doing with this...
More Connected, More Alone
We are more connected than ever.We see more of the world than ever. Just look around. People are communicating constantly. And...We are more alone than ever. So, how is this a Sales Tip? When your buyer comes in, they're in search of what everyone is in search of......
Proverbs Challenge, Part 2
Your thinking is your most valuable asset. Your thinking drives your actions.Your actions drive your results. Proverbs is about living well, living with excellence. When you live with excellence, you can be a benefit to others.When you're a benefit to others, you also...
Gross PVR
Gross PVRGross Per Vehicle Retail Why is it important?How does it impact your paycheck?Should gross PVR be consistent or fluctuate? Gross PVR is important because as a tracking metric it tells you: If you're following the Sales Process.How well inventory is being...
Proverbs Challenge, Part 1
Protect Your Most Valuable Asset - Your Thinking Today starts a four-week series. Today begins a 31-day challenge. Take this challenge and you will learn how just 3 minutes a day will change the way you think. So, what is the challenge? It is the Proverbs Challenge....