Blog
Know the Why
Why is important to know your customer's why? The why is the fuel that drives actions. The why is the motivation. Their why is everything. The why drives your buyer's actions. When you find our their why, it also gives you insight into the who (family, work, &...
Handling Upset Customers, Part 3
We're continuing our series on turning upset, frustrated customers into Excited, Loyal, Lifetime Customers. Today we are discussing two critical skills: active listening and empathy. You are the key ingredient in turning upset customers into lifetime customers. Who...
Creativity
Sales is about integrity, curiosity, and creativity. Creativity - Seeing beyond that little picture in front of you and trying to think outside the box to come up with a solution that works. Creativity is problem solving. Ask yourself: What does the buyer say they...
Handling Upset Customers, Part 2
How do you turn an upset, frustrated customer into an Excited, Loyal, Lifetime Customer? Today, we're continuing our four-part series designed to teach you how to do just that. Understanding your buyers & their frustrations and the importance of getting your...
Professionals Rely On Their Instincts
Instincts that move your buyer forward in the Sales Process only come from preparation, practice, and training. One of our biggest jobs is to prepare you to act and react instinctively and with excellence to the situations you encounter every day. This is why we teach...
Handling Upset Customers, Part 1
Frustration happens when expectations aren't met.How do you turn upset customers into Excited, Loyal, Lifetime Customers? In this four-part Seek Excellence series, we are talking about upset, frustrated customers. Sometimes, people come in with an attitude. Buyers...
Sell 5-12 More Cars A Month
All you need is this one simple shift. And the simple shift is in your thinking. "How many calls (or texts or emails) should I make every day?" I get this question all of the time. But this is not the best question to ask. Here's the key:Don't think about how many...
Creating Vision for the Buying Process
Walking your buyers through the Sales Process creates relationship and trust and lets buyers know what to expect. Creating vision for the buying process lets you: Get to know your buyers. You begin to Understand Goals. - Who they are. - What they want. - Why they want...
Excellence In Sales & Life, A Proven Path
The path to excellence in all areas of your life is rooted in 6 timeless, proven principles. You have to make the decision to be excellent. It isn't going to just happen to you. "Fools are destroyed by their own complacency."- Proverbs 1:32...
Complacency Leads to Destruction
The complacency of fools will destroy them. Solomon said this over 3,000 years ago. It's still true today. What is complacency?Why will it destroy you? A complacent person is someone who does not examine themselves. They get up, go through the motions, and do it again...