Are you a dealership ambassador?
What does that even mean?
It means you take responsibility for every customer – even if they are not your buyer.
It means you own every single interaction with every person who walks onto your lot.
- Always ask: “What can I do to take care of the customer in front of me?”
- Never ask: “Whose responsibility is it?“
- Hint: If the customer is in front of you, it is your responsibility.
If a customer calls or comes into the showroom and it is ‘their’ consultant’s day off,
(they are out to lunch, in training, whatever), take care of that customer!
Step up your game. Be a benefit to the customer and to each other.
Always look for ways to take care of the customer in front of you.